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Thank you for your interest inHuger Memories, LLC. Because we take great pride in our unique, quality designs and in our customer service, our primary goal is to build a congenial, long-lasting, prosperous relationship with you and your company. By accessing and ordering from our site you are confirming that you agree to abide by the terms and conditions set forth below.
All of our products are custom crafted in the United States. We take great pride in our products. Dimensions for our products are approximate. Sizes and colors may vary slightly due to the variation in natural materials and the craftsmanship of handmade products. Often the fabrics seen on the website are not identical to the actual pieces due to the handmade nature and limited amounts of some fabric. The integrity of the characters remains the same.
The most current price list supersedes any previous pricing or price lists. All prices are subject to change without notice.
Our orders may be placed at trade shows, by phoning or emailing in your order to our office.
For our opening order to comply with state law we must keep record of your resale certificate. A minimum opening order is $500 required to become a customer. In general, there are no product or style minimums. First time orders and/or orders placed at a show are preliminary only and subject to final approval by Huger Memories, LLC. Huger Memories, LLC authorization and or a customer information sheet must be completed to be able to authorize and confirm initial orders.
Huger Memories reserves the right to cancel the proposed order within 6 weeks of the discussed delivery date. Order payment shall be due upon shipment. Acceptable forms of payment are Visa, Master Card, Discover, and American Express.
There is no minimum re-order. Net 30 terms are extended to existing accounts after credit approval. Orders will only be shipped to accounts that do not have a balance due. Customers are subject to a late fee of $30 per month, regardless of invoice amount. Late fees will be applied to delinquent accounts following a seven-day grace period. Net 30 status may be denied to customers who have a chronic slow payment history. These accounts will revert to credit card.
Fulfillment of orders and reorders requested ASAP is at most 12 weeks. Shipments usually occur sooner than 3-4 weeks. If you require a faster delivery time than the promised ship date on order confirmation, a rush charge of 20% will apply. This delivery time does not apply to order placed at trade shows. A rush charge of 20% will be added to orders that require an interruption of our production calendar. Some substitutions may be made or items may be backordered and shipped upon availability. Any items that are missing from a shipment and appear on the invoice must be reported within 3 days of receipt of order. At that time, we will re-ship missing items. If we have not been previously notified of missing items, customer is liable for amount due stated on invoice. Any items that are broken or defective as a result of a manufacturer defect must be reported within 3 days of receipt of order. Contact us immediately and we will discuss how to ship the product back to us so that we may assess the damage and fix the defective item. Any cancellations must be submitted in writing within 7 days of the order delivery date, and are subject to a restocking fee of 25%.
In the event of an “Out of Stock” item, we will contact you and give you the option of keeping the order open until the specific item can be shipped or by re-selecting another item. No delivery charges will be charged for backordereditems only.
If requested within six months of purchase order, we will drop ship repairs directly to customers for free.
Special orders and custom combinations are not returnable, exchangeable, or refundable.
Exclusivity is at the discretion of Huger Memories, LLC depending on volume of sales, territory covered, and frequency of reorders. It is our policy to work with each customer to ensure that we are in agreement about any potential overlapping territory issues. Additionally, we will make every effort to work with each customer to avoid stores that are near each other ordering duplicate designs or products. However, ultimately, it is each retailer’s choice as to what they will purchase from Huger Memories, LLC.
Visa, Master Card, Discover, or American Express will be charged upon shipment, A 2.5% convenience fee applies to all credit card payments.
Shipping and Handling
We ship via USPS and UPS unless otherwise specified. Fees usually range from 10% -15% of dollar amount depending on weight, insurance, and expediency.
Returned items must be in re-sellable condition only. We reserve the right to refuse any items that do not meet this requirement. Returned items will not be credited to current or past invoices or outstanding balances. All claims for returned goods or adjustments must be made within 5 days of receipt of the order. No returns allowed without authorization.
Unless otherwise indicated, all Huger Memories, LLC materials, including, without limitation, the Huger Memories, LLC logo, all designs, text, graphics, other files, and the selection and arrangement of, also termed the “look and feel,” are the proprietary and copyrighted property of Huger Memories, LLC. You may electronically copy and print to hard copy portions of our website for the sole purpose of using materials it contains for information and non-commercial, personal use only. All reproduced material requires Huger Memories, LLC. copyright notice in the form of “Huger Memories, LLC. All Rights Reserved © 2019” to be displayed on the relevant page(s). Any other use of the materials in our website – including any commercial use, reproduction for purposes other than described above, modification, distribution, republication, display or performance – without the prior written permission of Sarah Gibson Wiley of Huger Memories, LLC is strictly prohibited.
The terms of this agreement will be governed by the laws of the State of Virginia. Each person who registers on this website consents irrevocably to personal jurisdiction in such courts with the respect to any matters and waives any defense of forum non conveniens. Furthermore, each person who registers on this website is deemed to have knowingly and voluntarily waived any right to a trial by jury in any case or controversy related to this agreement, our website or any services provided by Huger Memories, LLC.
The rights and obligations created for you under this agreement may not be assigned to any other party.
Huger Memories, LLC and any of its employees shall not be deemed to be in breach of this agreement for any delay or failure in performance caused by reasons out of its reasonable control, including acts of God or a public enemy; natural calamities; failure of a third party to perform; changes in the laws or regulations; actions of any civil, military or regulatory authority; power outage or other disruptions of communication methods or any other cause which would be out of the reasonable control of Huger Memories, LLC.
In the event that one or more of the provisions of this agreement shall be found unenforceable, illegal or invalid, it shall not affect any other provisions of this agreement, and this agreement shall be construed as if the provision found to be unenforceable, illegal or invalid had never been contained in the agreement, or the unenforceable, illegal or invalid provision shall be construed, amended and/or reformed to be made enforceable, legal and valid.
These Terms and Conditions supersede any prior communication, representations, or agreements between you and Huger Memories, LLC and constitute the complete and final agreement related to the use of our website or any services provided by Huger Memories, LLC.
Updated January 2019.